at Caterpillar, Inc. in Mossville, Illinois, United States
Job Description
Career Area:
Sales
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About EPD:
Caterpillar’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!
Job Summary:
Caterpillar’s Electric Power Division has an open opportunity as a Senior Sales Support Consultant. The Senior Sales Support Consultant serves as a technical strategist and cross-functional leader supporting complex customer engagements, with a focus on large-scale data center power solutions and next-generation architectures. This role bridges engineering, sales, and customer requirements, ensuring technically sound, commercially viable solutions are developed and communicated effectively. The position plays a key role in shaping power system strategies, particularly in hyperscale and AI-driven data center environments, including close collaboration with major customers and internal stakeholders.
What you will do:
Technical Leadership & System Architecture
+ Provide technical leadership on power system design and architecture, including AC and emerging DC solutions.
+ Serve as the primary technical interface to the customer, owning and coordinating all technical communications to ensure alignment, consistence and a unified Caterpillar position across all internal and external interactions.
+ Evaluate next-generation designs such as high-voltage DC rack systems and generator-forward architecture for both diesel and gas products.
+ Analyze tradeoffs across reliability, efficiency, operability, safety, scalability, and cost.
+ Drive meaningful strategic feedback to Engine, Package, Cooling, Aftertreatment and Solutions product development teams.
+ Support both backup and prime power strategies.
Generator & Power Integration
+ Lead integration strategies for diesel and gas generator systems.
+ Advise on load response, redundancy, and system layout.
+ Aligning customer solutions with site-level system strategies.
Customer-Facing Technical Support
+ Act as first point of contact to customer as a trusted technical advisor.
+ Support all strategic customer engagements as well as lead some.
+ Develop deep relationships with key customer stakeholders.
+ Translate technical concepts into clear messaging.
+ Develop executive presentations and proposals.
Cross-Functional Coordination
+ Coordinate across engineering, product, regulatory, and commercial teams.
+ Ensure alignment on deliverables and direction.
+ Provide strategic and insightful technical feedback to commercial team.
+ Facilitate decision-making.
Regulatory & Compliance
+ Guide emissions and regulatory compliance teams.
+ Assess impacts on design and operations.
Technical Documentation & Review
+ Review customer specifications and proposals to provide feedback with favorable Caterpillar outcomes.
+ Ensure alignment with customer needs or provide appropriate internal feedback on gaps.
What you will have:
+ Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.Level Expert:- Champions, models and directs an organization’s commitment to externally focused decision-making tied to customer business needs and satisfaction.- Provides customer focused vision, strategy and leadership that exceeds customer expectations.- Persuasively articulates the link between customer focus and enhanced business success to stakeholders.- Teaches others to foster customer relationships based on mutual understanding, respect, trust and ‘business partnering’.- Develops ‘best practices’ to create, evaluate and enhance customer loyalty that are sought by others within and outside the organization.- Consults with senior executives regarding critical success factors and details to being a customer focused organization.
+ Industry Knowledge: Knowledge of the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.Level Extensive Experience:- Educates others on own organization in terms of the industry – its market position, niche (if any), etc..- Compares and contrasts the latest developments and emerging issues in the industry.- Raises coworkers’ awareness of industry standards, practices and guidelines.- Assesses how regulatory and reporting requirements apply to own organization.- Explains the development of industry segments – trends, consequences, key issues.- Discusses industry-specific cycles and associated considerations.
+ Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.Level Expert:- Analyzes and discusses alternatives with multiple stakeholders.- Monitors developments in critical-thinking and decision-making models for potential use by organization.- Coaches others in decision-making models, processes, and practices.- Anticipates special issues and considerations for effective decision-making during a crisis.- Shares experiences regarding optimal timing and circumstances for refraining from or making decisions.- Differentiates between content and context of a decision.
+ Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.Level Extensive Experience:- Reviews others’ writing or presentations and provides feedback and coaching.- Adapts documents and presentations for the intended audience.- Demonstrates both empathy and assertiveness when communicating a need or defending a position.- Communicates well downward, upward, and outward.- Employs appropriate methods of persuasion when soliciting agreement.- Maintains focus on the topic at hand.
+ Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.Level Working Knowledge:- Works to achieve win-win in negotiations, rather than taking a win-lose approach.- Focuses on issues rather than personalities.- Uses active listening and probing techniques to surface problems, issues, and interests.- Demonstrates a willingness to examine own position.- Presents own position and listens attentively to position of others.
+ Relationship Management: Knowledge of relat
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