TPS Client Advocacy and Events Manager

at U.S. Bank in Naperville, Illinois, United States

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Treasury and Payments Solutions (TPS) Client Advocacy and Events Manager leads client advisory engagement, Voice of Customer (VOC) insight, and TPS industry event strategy. This role ensures client feedback and external market engagement inform strategic decisions, product evolution, client experience priorities, and industry presence. The role partners with TPS leadership, Product Management and Strategy, Sales, Marketing, and Payments partners to translate client sentiment, market themes, and event opportunities into actionable direction for senior and executive leadership.

The role owns strategic Client Advisory Groups, aligns VOC findings to business priorities, and guides event participation decisions across TPS product and sales partners. This includes recommending investment levels based on budget, participation goals, audience relevance, strategic fit, and appropriate bank attendees. While not a revenue or product delivery role, it enables long-term value by strengthening client trust, improving decision-making, and elevating TPS visibility in priority industry forums.

Key Responsibilities

Client Advocacy Groups and Feedback Forums Leadership

+ Partnerwith TPS leaders andProduct Management and Strategy teams to identify priorityfeedbackareasaligned to strategic business objectives.

+ Collaborate across productand relationshippartnersto ensureVOCinsights reflect enterprise-wide client needs and opportunities.

+ Designand execute strategic Client Advisory Groupsandfeedback forums,virtually and inperson, whileconnectingadvocacy prioritiestorelevant industry events.

+ Structureforumsby industry, client processtheme,orgeographyto capturediverse client perspectives.

+ Serveas a trusted client advocacy voicein strategic discussions and decision forums.

Industry Event Strategy & Participation Planning

+ DriveTPS industry eventstrategyacross product, sales, marketing, and leadership partners,alignedto business prioritiesandclient engagement goals.

+ Evaluateevent opportunities and recommend participation levels based onbudget, strategic relevance, clientconcentration,visibility,and expected business value.

+ Determineappropriate bank attendeesbybalancing executive presence, product expertise, sales coverage,andrelationship priorities.

+ Defineevent goals, key messages, target clients or prospects, meeting priorities, andfollow-up expectationswith TPS partners.

+ Maintain a disciplinedTPSevent portfolio,helping leadership prioritize wheretoinvest,speak, sponsor, attend, or decline.

Insight Synthesis, Analytics & Storytelling

+ Analyzefeedbackfromadvisory groups, VOC channels, relationship engagement, and priority industry events.

+ Synthesizeinput intothemes, trends, risks,market signals,andopportunities.

+ Produce dashboards, executive summaries, and narrative insights that translate client sentiment into leadership-ready materials.

+ Elevate findings to seniorleaders with clearimplications for strategy, products, and experience design.

Closed – Loop Follow – Up & Progress Visibility

+ Monitor progressonactions informed by client feedback, in partnership withbusiness and product teams.

+ Trackkey themes, action status, and outcomeswithout owning execution.

+ Communicateprogressinternally and externallyto reinforcethat feedback leads to action.

+ Capture post-event insights and follow-up commitments as visible next steps.

Measurement & Impact

Impact will be measured through stronger client engagement, leadership adoption of client and market insights, disciplined event investment decisions, and long-term value creation among engaged client segments.

+ Engagement and retention of participating clients

+ Leadership adoption and use of client insights

+ Evidence of client feedback influencing strategic priorities and product evolution

+ Qualityofevent investment recommendations, including alignment to budget,priorities,engagement goals, andattendee participation

+ Evidence that feedback and event insights influence strategic actions and long-term value creation

Success Profile

+ Trusted partnership with TPS leadership, Product and Strategy teams, and Payments partners

+ High-quality, consistent Client Advisory Groups with strong client participation

+ Executive leaders regularly reference VOC insights in decision-making

+ Clear, disciplined closed-loop tracking and communication

+ Clearlinkage between client feedback,event insights,strategic actions, and long-term value creation

Basic Qualifications

- Master’s degree, or equivalent work experience

- 10 or more years of experience in project management activities

- Two or more years of managerial experience

Preferred Skills/Experience

+ 10+ yearsinclient experience,insights, strategy, consulting, program management,industryevents,or related fields

+ Proven ability to influence senior and executive leaders without direct authority

+ Strong analytical and synthesis skills; able to translate complex feedback into clear insights

+ Executive-level communication and presentationskills

+ Experience designing and facilitating senior-level client forums or advisory groups

+ Experience developingevent participation strategies, evaluatinginvestments, and coordinatingattendee planning

+ Comfort operating in a matrixed, multi-LOB environment

+ Financial services or complex B2B client experience

+ Experiencewithindustry conferences, sponsorships, trade associations, client forums, or executive events

+ Experience partnering with strategy, analytics, or insights functions

+ Familiarity with Voice of Customer methodologies and client listening tools

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) .

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

+ Healthcare (medical, dental, vision)

+ Basic term and optional term life insurance

+ Short-term and long-term disability

+ Pregnancy disability and parental leave

+ 401(k) and employer-funded retirement plan

+ Paid vacation (from two to five weeks depending on salary grade and tenure)

+ Up to 11 paid holiday opportunities

+ Adoption assistance

+ Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here (https://careers.usbank.com/global/en/benefits/us) .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States a