at Versiti Blood Center of IL in Winfield, Illinois, United States
Job Description
Responsibilities- Performs donor screening (collects donor histories), mini-physical, and phlebotomy.
- Treats donors with customer service excellence, presenting a positive image. Responds to customer inquiries, requests and complaints with a timely and complete response and escalates to leader when appropriate. Provides a service-centric donor experience by interacting with donors respectfully, compassionately, and professionally.
- May conduct automation (Alyx and/or Trima), including recognizing and responding to automation reactions. Recruits and converts donors for automation.
- Contributes to and upholds a positive team culture and employee experience by fostering teamwork, collaborating effectively, maintaining an encouraging environment, and by supporting coworkers through kind and respectful behaviors.
- Maintains product integrity and ensures proper identification of all donors, performs routine maintenance on equipment, and completes department records as needed.
- Observes donors for reactions, provides reaction care and assists other staff in handling reactions if needed.
- Rebooks donors for future donation appointments.
- May be subject to additional background checks as required by sponsor if asked to assist a mobile
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification
- Understands and performs in accordance with all applicable regulatory and compliance requirements
- Complies with all standard operating policies and procedures
Education
- High School Diploma or GED required
Experience
- Less than 1 year job-related experience. preferred
- 1-3 years relevant people facing experience preferred
Knowledge, Skills and Abilities
- Knowledge of standardized work routines and methods, general facts and information and/or the use of simple equipment, machines and materials. Knowledge is usually acquired through training on the job. required
- Ability to read and interpret documents such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals. required
- Must have basic mathematical aptitude and strong attention to detail. required
- Ability to apply judgment to written or oral instructions. required
- Ability to organize work to provide productive workflow. required
- Ability to provide a consistently positive donor experience through professional, empathetic donor-centric service. required
- Ability/desire to contribute to and uphold a positive team culture through respectful communication, behaviors, and collaboration. required
- Flexibility to work independently, with a team, and adaptability to changing organizational and donor needs. required
- Strong communication skills, including the ability to respectfully provide and receive feedback to/from peers/donors/leadership. required
- Ability to work evening, weekend, and holiday hours. required
- Ability to learn/utilize all computer applications as required to perform duties. required
Tools and Technology
- Personal Computer (desktop, laptop, tablet). required
- General office equipment (computer, printer, fax, copy machine). required
- Microsoft Suite (Word, Excel, PowerPoint, Outlook). required
- Screening equipment including: • Lancet • Sphygmomanometer (BP cuff) • Temperature probe • Hemoglobin analyzer required
- Phlebotomy collection equipment that may include blood mixer, Trima, Alyx required
