Collections Tax Specialist III (REVENUE TAX SPECIALIST III)

at Department of Revenue in Springfield, Illinois, United States

Job Description

Position Overview

Would you like to work for a professional organization which provides steady hours and an exceptional benefits package? How about a workplace with career and personal growth opportunities? Then consider working for the Illinois Department of Revenue. We are hiring a Collections Tax Specialist III (Revenue Tax Specialist III) for our Springfield Collection Enforcement Division. In this position you will provide technical assistance and training to lower-level staff, assist taxpayers and their representatives with delinquent tax issues on the phone and in person, provide direction on how to comply with current Illinois tax laws, and be given the tools to effectively communicate with taxpayers to bring them into compliance.  If you have a desire to help others and have completed 4 years of college or have equivalent experience, in addition to being in the Revenue Tax Specialist position for 7 years, then we want you! Don’t let this opportunity pass you by. Apply now before time runs out!  

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

• Under general direction, receives, reviews, analyzes and resolves problematic, complex, technical, sensitive and/or high priority in-state and out-of-state accounts assigned by the Illinois Department of Revenue’s (IDOR) tax system, or referred from other enforcement programs, involving the various taxes administered by IDOR, to determine the most appropriate collection action to secure delinquent tax returns and taxpayer compliance in a cost efficient manner, e.g., bank levy, wage levy, license revocation, etc.


• Confers by telephone, correspondence and/or in person with taxpayers, their representatives and/or others to make demand for payment or filing of missing returns.


• Recommends and coordinates the actions of lower-level Revenue Tax Specialists (RTS) and Collectors for simultaneous activities such as, filing of liens, revocation of licenses, seizure of personal assets, monitoring of installment contracts, offsets, publication on the delinquent list, monitoring the various actions necessary to resolve a case, scheduling of follow-up actions and quality control of activities performed on each case for proper handling.


• Manages collection cases from the beginning of the collection cycle, determining the course of action and most productive method of resolving a case.


• Accesses delinquent taxpayer cases utilizing IDOR’s tax systems or other personal computer (PC) systems.


• Provides technical assistance and training to lower-level RTS and Trainees performing similar but less complicated work.


• Recommends various courses of action.


• Appears at Administrative Hearings, State Circuit Court and/or Federal Court to act as an expert IDOR witness in enforcement laws.


• Performs other duties as required or assignment which are reasonable within the scope of duties numerated above.

• Requires three years of experience as a Revenue Tax Specialist II with the Illinois Department of Revenue and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

• Requires the ability to successfully complete a fingerprint-based background check and tax clearance.


• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid driver’s license.


• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567©). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.


• Requires the ability to use and secure a state issued mobile device, e.g., cellular phone, laptop computer, tablet, etc.


• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

The Illinois Department of Revenue (IDOR) is responsible for administering the state’s tax laws and collecting taxes in a fair, consistent, and efficient manner. Their goal is to provide accurate, timely, and reliable funding and information to both state and local communities. By implementing best practices, IDOR works to continuously improve and enhance accuracy, efficiency, and productivity across all areas of operations and tax administration. In doing so, they aim to earn respect, deliver value, and serve as a trusted source of information for the public.

 

IDOR is a professional governmental entity that prioritizes its employees and actively invests in their success through comprehensive training and engagement. As the proud Platinum recipient of the 2026 Bell Seal for workplace mental health, IDOR cultivates an environment that encourages open dialogue and collaboration on mental health issues. With a strong commitment to diversity—both culturally and professionally—IDOR believes that this inclusive approach leads to a more productive workplace, ultimately benefiting the citizens and taxpayers of Illinois.