at Quality Inn O'Fallon IL in O Fallon, Illinois, United States
Job Description
Front Desk Associate – Quality Inn O’Fallon
We are seeking a friendly, dependable, and flexible Front Desk Associate to join our team at the Quality Inn O’Fallon. This position is responsible for providing excellent guest service while assisting with the overall operation and appearance of the hotel.
Primary responsibilities include:
- Welcoming guests and completing check-ins and check-outs
- Answering phones and assisting with reservations and guest questions
- Processing payments and maintaining accurate guest records
- Responding to guest requests and resolving concerns professionally
- Communicating important information between shifts and departments
- Keeping the front desk, lobby, and other public areas clean and organized
- Assisting with laundry during slower periods
- Helping prepare, maintain, or clean the breakfast area, depending on the shift
- Restocking supplies and completing assigned cleaning tasks
- Performing additional hotel duties as needed based on occupancy, staffing, and shift
Because we are a smaller hotel, all team members work together. Applicants must be comfortable assisting outside the front desk when time allows. Duties may vary depending on the shift and the hotel’s needs.
The ideal candidate is dependable, professional, guest-focused, able to multitask, and willing to help wherever needed. Previous hotel or customer-service experience is preferred, but we are willing to train the right person. Weekend and holiday availability may be required.
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