Bilingual Virtual Service Specialist

at Advia Credit Union in Woodstock, Illinois, United States

Job Description

Employment Type: Full-Time, On-site #LI-ONSITE

Entry Salary Range: $18.31-$21.97 per hour with an incentive opportunity based on individual performance.

Advia offers a bilingual premium for this role. This premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency.

Comprehensive Benefits Package

We're committed to supporting your well-being and work-life balance through a robust benefits offering:

• Health & Wellness
  • Medical, dental, and vision insurance to keep you and your family healthy.
• Financial Peace of Mind
  • 401(k) with company match, life insurance, and disability coverage.
• Time Off
  • Generous paid time off (PTO), paid holidays, and paid parental leave.
• Professional Growth
  • Learning and development programs, plus tuition reimbursement to support your career journey.
• Additional Perks
  • Free Telemedicine
  • Employee Assistance Program (EAP)
  • Wellness initiatives
  • Paid Community Action Volunteer Hours

*Parental Leave and Tuition Reimbursement are available after one year of service 

What you should know about the role

The Bilingual Virtual Service Specialist (VSS) is accountable for delivering exceptional service to members through virtual channels including video, phone, and digital platforms. This role focuses on non-lending assistance such as account maintenance and digital banking assistance. The Virtual Service Specialist ensures a seamless, friendly, and professional experience while promoting the credit union’s core values: Act with Integrity, Drive Progress, Build & Strengthen Relationships, and Keep People at the Core.

What you should know about Advia

Advia is a fast-growing Credit Union that is positioned in the top 3% of credit unions across the United States. We serve almost 200,000 members with assets over $3 Billion. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying "work hard, play hard." As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

Major Duties and Responsibilities

Member Support & Transactions

•  Perform video teller transactions including deposits, withdrawals, account transfers, and account maintenance.
•  Assist as the primary lead for secured messaging and email requests.
•  Report as a back-up to chat E-services and inbound queue volume.
•  Assist members with digital banking tools such as e-statements, mobile app setup, and online account access.
•  Respond to member inquiries via phone, video, and email with professionalism and accuracy.
•  Troubleshoot and resolve account-related issues, escalating when necessary.

Onboarding & Outr



Equal employment opportunity, including veterans and individuals with disabilities.

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