at Itasca Bank & Trust Co in Roselle, Illinois, United States
Job Description
Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people—both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.
Essential Functions
Organizes and balances cash drawer daily and adheres to cash management guidelines.
Listen effectively to customers’ requests and promptly take the necessary action to assist them.
Recognizes opportunities to assist customers to meet their financial goals by making effective cross-sales and referrals.
Accurately processes transactions via Branch Capture: scanning, keying exceptions and balancing and uploads batch files to core processor and the Federal Reserve.
Escalates issues immediately and takes necessary steps to prevent and/or minimize loss to the bank.
Protects the Bank and its customers by maintaining a high level of security awareness.
Follows all department policies and procedures to meet Bank, compliance, and regulatory requirements.
Follow and perform Safety and Soundness expectations when opening or closing the bank.
Supervisory Responsibility
None
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.
Physical Demands
Must be able to lift up to 25 pounds at times.
May need to stand for long periods of time.
Position Type/Expected Hours of Work
This is a full-time non-exempt position. Days and hours of work are Monday through Friday, 7:30 a.m. to 6:00 p.m., Saturday 7:30 a.m. to 1:00 p.m.
Travel
Travel between branches may be required a few times a month.
No travel off site.
Required Education and Experience
Minimum 1 year of cash handling and customer service experience required.
High School education or equivalent.
Ability to perform calculations.
Proficient in Microsoft Office (Excel, Word, Outlook).
Delivers excellent customer service.
Effective verbal and written communication skills.
Strong attention to detail.
Strong desire to cross-sell products and services.
Proven track record of success working in a team environment.
Ability to work a flexible schedule including evening and weekends.
Ability to work and multi-task in a fast-paced environment.
Models positive and supportive behavior.
Professional dem
Equal employment opportunity, including veterans and individuals with disabilities.
PI286110539
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