Customer Business Manager

at Winland Foods Inc in Oak Brook, Illinois, United States

Job Description

The Customer Business Manager (CBM) is accountable for overall customer performance vs. plan (AOP delivery), revenue and margin. This role will also be responsible for customer satisfaction, distribution, merchandising planning, budget management and communication related to Winland’s Private Brand, Control Brand and Branded businesses.

Employee Type:

Full time

Location:

US Works from Home

Job Type:

Field Sales

Job Posting Title:

Customer Business Manager

Job Description:

Schedule: Remote with Travel up to 50%

Work Location: Remote

Benefits: Medical, Dental, Vision, 401(k) with match, STD/LTD/AD&D/Life, HSA, FSA, EAP, Hospital indemnity, Accident Insurance, Identity and Fraud Protection Plan, Legal, and Critical Illness.

Salary, based on experience and other qualifications: $93k to $138k Annually with additional bonus potential

Roles & Responsibilities:

+ Responsible for the day-to-day customer relationship and is the primary contact for customer buyer.

+ Where applicable, provides management and oversight to the Winland broker network.

+ Sells the Winland value proposition proactively and customizes the value proposition for the customer?.

+ Accountable for accurate demand plan (Forecasting) and addresses gaps to Customer Annual Operating Plan (AOP).

+ Owns all business inputs to the creation and delivery of the Customer AOP at a category level.

+ Accountable for delivering the customer and region AOP.

+ Develops the customer and region Sales and Pricing initiatives aligned to Winland’s key business initiatives.

+ Enhances/delivers Winland’s profitability goals at the customer / region level.

+ Works closely with Insights and Analytics to identify Whitespace opportunity and to develop annual plans to address these opportunities.

+ Works closely with Winland’s commercialization team to identify innovation, packaging and assortment opportunities for the CBM’s customers and regions of responsibility.

+ Clearly defines and communicates customer requests to organization.

+ Analyzes Customer data and identifies actions to drive positive business performance for Winland and the customer?.

+ Develops and implements Distribution Shelving Merchandising Pricing (DSMP) initiatives.

+ Develop and execute customer trade spend strategy.

+ Understands and works effectively in Winland’s Integrated Planning System (WIPS) to manage the company’s Trade spend.

+ Provides strategic/financial recommendations for bids, trade management and total customer growth.

+ Collaborates cross-functionally to facilitate customer plan delivery.

+ Develops and delivers bid strategy and execution for best customer/Winland outcome?.

+ Works with the Customer Data Specialist (CDS) to create and enter product opportunities into our Product Portfolio Management System (PPM) ensuring customer’s expectations are clearly defined.

+ Delivers business improvements against customer-supplier scorecard metrics.

+ Engages director/commercial leadership to support customer initiatives.

+ Proactively identifies opportunities to reduce/eliminate Damages, Distressed or Donated products (DDD), and understands key drivers to help mitigate future risk of product obsolescence.

The duties and responsibilities described are not a comprehensive list of all tasks. Additional tasks and duties may be assigned from time to time as necessitated by business needs.

Qualifications & Experience:

+ Bachelor’s degree in Business, Finance or related field required.

+ Minimum of 5 years of business experience in sales or related field required

+ Broker or Key Account Management experience with large or multiple accounts; ability to influence third party partners to achieve profitable results required

+ Category Leadership experience

+ Ability to transform insights and analytics into customized strategic account plans for deliver growth

+ Excellent oral, written, interpersonal communication skills and effective relationship building

+ Excellent business analytical skills – use of data to drive product and pricing strategies, and their impact to production forecasts

+ Solid financial acumen – Understanding of P&L and price implications to optimize customer bid strategies and management of trade funding

+ Fluency in Power BI, SAP, SharePoint?, MS Office (Word, Excel, PowerPoint)

+ Strong customer interaction and negotiation skill capabilities

+ Strong management skills with demonstrated problem solving ability, skilled at multi-tasking, prioritization, and communication of AOP performance to stakeholders at varying levels of the organization

+ Strong cross-functional and team coordination / collaboration skills

+ Creative problem solution abilities; ability to be resourceful to improve long-term customer relationships

+ Capable of building strong internal and external relationships to achieve desired customer outcomes

+ May require travel up to 50% of time to attend business meetings, industry events, or other job related activities

EEO Statement:

Winland Foods seeks to recruit, develop, and retain the most talented people from a diverse candidate pool, and as a global company we believe our success is enhanced by fostering equity and inclusion in the workplace. Therefore, Winland Foods is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, and any other characteristic protected by applicable law.

About Us

At Winland Foods, we’re passionate about creating exceptional food experiences that bring people together. We are a dynamic and growing company specializing in meal preparation products-from pasta and sauces to plant-based proteins and more. Our portfolio includes beloved consumer brands and custom private-label solutions for retail and foodservice channels.

Why Work With Us?

We believe in being exceptional from the land to the table . That means:

+ Commitment to Quality: We consistently exceed industry standards across our value chain.

+ Sustainability & Responsibility: We prioritize environmental stewardship and make a positive impact on the world around us.

+ People First: The safety, well-being, and growth of our employees are at the heart of everything we do.

Our Culture

We’re a team of food enthusiasts who value collaboration, innovation, and integrity. At Winland Foods, you’ll find an environment where your ideas matter, your contributions are recognized, and your career can thrive.

Explore Opportunities

At Winland Foods, you’ll find opportunities across operations, supply chain, marketing, and product development-roles where your work truly makes an impact. By joining our team, you become part of a forward-thinking organization that values passion, collaboration, and shared success with our customers. Together, we’re shaping the future of food.

To All Recruitment Agencies

Winland Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to Winland Foods employees, or any company location(s). Winland Foods is not responsible for any fees related to unsolicited resumes/CVs.