Call Center Representative

at Insight Global, LLC in Arlington Heights, Illinois, United States

Job Description

Job Description

Day to Day:

Scheduling for GI appointments: commonly colonoscopy

Environment: cubical setting

Each call lasting 3:30-5 minutes

Training: 1 on 1 with a current employee for the first few weeks

Metrics: QA, monitored calls, constructive criticism, handle time and accuracy

Highly structured environment and metrics based (notified for breaks- they get two 15-minute breaks and half hour lunch)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Must Haves:

Customer service & Call Center experience

Longevity in roles

Computer savvy, comfortable navigating between different software

Coachable

Critical thinking, good instincts, adaptable