Collections Specialist

at Robert Half in Oak Brook, Illinois, United States

Job Description

Description

We are looking for a detail-focused Collections Specialist to join a wholesale distribution organization in Oak Brook, Illinois. This Long-term Contract position will support customer account accuracy by handling collections activity, payment application, credit processing, deductions research, and returns coordination. The role is well suited for someone who can navigate a high-volume environment, communicate effectively across teams, and keep financial records organized and up to date. You will contribute to timely account resolution and help maintain smooth month-end operations.

Responsibilities:

- Investigate short payments, deductions, and overdue balances to determine underlying issues and drive appropriate resolution steps.

- Manage a large queue of deduction items, maintaining thorough tracking and status updates in Excel.

- Apply customer payments accurately, including manual posting for transactions that do not load automatically.

- Review banking exceptions, complete manual cash posting, and coordinate finalized files with technical teams for system processing.

- Enter customer credit requests into SharePoint, guide them through approval steps, and provide documentation related to returned materials.

- Issue credits and help reduce outstanding volumes of pending credit activity while supporting related rebill tasks when needed.

- Record return transactions in Infor through manual entry and ensure account information reflects completed activity.

- Work closely with internal departments and external contacts to resolve questions involving deductions, returns, credits, and customer balances.

- Assist with month-end close by making sure cash applications, credits, deductions, and returns are completed accurately and on schedule.

- Maintain organized records and reporting tied to deduction notices and other account activity for ongoing visibility and audit readiness.

The salary range for this position is $26.50 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company’s 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

- Hands-on experience researching deductions, short pays, disputed balances, and other customer account discrepancies.

- Strong Microsoft Excel skills, including using formulas to track, reconcile, and report on transactional activity.

- Familiarity with commercial collections practices, billing collection workflows, and credit-related processes.

- Experience with SharePoint for data entry and workflow coordination is preferred.

- Exposure to Infor or a similar enterprise system is preferred.

- Ability to manage high transaction volume with strong accuracy, organization, and attention to detail.

- Strong communication and problem-solving skills with the ability to collaborate across customer service, IT, management, and other business teams.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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