at Ipsen Inc. in Fort Wayne, Illinois, United States
Job Description
Ipsen USA is the industry leader for versatile heat treatment systems and advanced process technology. Our advanced equipment is developed for Aerospace, Automotive, Energy, Medical, Tool & Die, and other various industries across the globe.
- Day-One Benefits – Enjoy our full benefits package starting your very first day—no waiting period required.
- 401(k) with Company Match – We invest in your future with a generous 401(k) plan and company contributions to grow your savings faster.
- Paid Time Off – Recharge and take the time you need with our competitive vacation package, paid holidays and PTO.
- Tuition Reimbursement – We support your growth. Advance your education and career with our tuition assistance program.
- Installs and starts up new equipment, or modifies existing equipment at customer's facility, to ensure proper operational functionality according to the equipment specification & scope of work outlined in the Sales Order or Field Service work instruction.
- Review project scope of supply and budget allowance, and work within the allocated parameters.
- Execute and identify technical issues and service jobs of heat treatment equipment at the customer site to provide on-site technical assistance to help repair, troubleshoot, perform preventative maintenance, calibrations, etc.
- Reviews equipment reports and documentation from the customer and other field representatives to aid in troubleshooting equipment faults.
- Analyzes results and makes recommendations for repair or replacement of faulty components, and/or other corrective actions.
- Coordinates problem solving activities through central support structure, including Tech Support, AMS Parts group, Engineering, or Customer Service Managers, to expedite required repairs.
- Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site.
- Function as first point of contact for customers with existing service contracts.
- Plan and schedule service jobs in coordination with the Regional Service Manager.
- Accurately and timely record hours worked, job assignments, and submit expense reports.
- Document performed service jobs and record possible warranty claims
- Trains on essential skills through w
Equal employment opportunity, including veterans and individuals with disabilities.PI286445269
Ipsen International Inc
Description: Ipsen is a Drug Free Workplace
The Field Service Engineer role is a remote position servicing an area of Central IN, Central OH, and Western MI based customers. Travel up to 90% of the time is required, including extended travel, and must have a home base centrally located, preferably in the Fort Wayne, IN area.
This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.
Why You'll Love Working With Us:
We believe great benefits shouldn't have to wait. That’s why we offer:
Summary
Plans and coordinates assignments as directed by the HUB Lead or Regional Service Manager. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer.
Essential Duties and Responsibilities
