Account Management Representative - Collections

at Staffmark Investment LLC in Lisle, Illinois, United States

Job Description

Join forces with Hunter Hamilton and our partner company recognized as a national leader in post-secondary education and a leading provider of professional talent to the healthcare industry. Our culture is driven by our employees and recognized and named among Forbes as one of "The Best Employer for Diversity," a culture that thrives on professional development opportunities and that magnifies our impact in the world. We are seeking an Account Management Representatives in Lisle IL to join our diverse team and be a part of our exciting future.
Schedule: 8am - 5pm, Monday - Friday
Pay Rate: $21-22/hr. (with potentially room for growth)
Day in the Life:
Responsible for assisting in student success through proactive and accurate account assessment and student finance advising
Manage a portfolio of students (either undergraduate or graduate or a combination thereof) to ensure that all students have the appropriate guidance to make informed financial decisions
Report directly to the Account Management Manager and works in a contact center environment that supports students regardless of service modality
Works closely with academic partners and other departments to research and resolve any student financing issues
Keys to Success:
Experience in Higher Education is a plus
Knowledge of federal Title IV and state financial aid regulations and associated processing procedures a plus
Ability to work independently as well as function as part of a team
Outstanding customer service skills
PC skills in Microsoft Office, database, and internet applications
Excellent interpersonal communication, mathematical, problem solving, and organizational skills
Ability to prioritize tasks to meet deadlines and ensure project completion
Self-motivated and willing to take ownership of, and quickly resolve, complex issues
Entry level. Experience in customer service and working in phone-based roles, collections experience is not required.
Our benefits include medical, dental, and vision insurance, weekly pay, life and disability insurance, 401k options, referral bonus potential, employee discount programs, unmatched professional development, and more.
Define your future by clicking 'Apply Now' to be a part of something meaningful and a company you are proud to represent. We look forward to connecting with you!

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us
Hunter Hamilton is a high-performance professional search firm specializing connecting finance, HR, operations, and legal talent with leading employers.
Hunter Hamilton is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Hunter Hamilton offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Hunter Hamilton is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.