at Mindray DS US, Inc. in Chicago, Illinois, United States
Job Description
Description:Join Mindray North America and help shape the future of patient care.
Mindray is a global leader in medical technology, delivering advanced patient monitoring systems, anesthesia machines, ventilators, and ultrasound solutions trusted in hospitals and critical care environments worldwide. Unlike many larger competitors, Mindray combines cutting-edge innovation with unmatched value, giving healthcare providers access to reliable, feature-rich technology without compromise. Our culture is built on collaboration, integrity, and a drive to equip caregivers with the tools they need to deliver exceptional care.
Fast facts about Mindray:
- Founded in 1991, with 14,000 employees worldwide
- 8 global R&D centers, investing ~10% of annual revenue into innovation
- North American headquarters in Mahwah, NJ, with 40+ international subsidiaries
Mindray North America is seeking a Clinical Educator to deliver high-quality clinical education, product training, and implementation support for patient monitoring solutions across acute care environments. This is a highly customer-facing, field-based role that partners closely with healthcare providers to ensure confident adoption, effective use, and long-term success with Mindray patient monitoring technology.
The Clinical Educator works independently while collaborating with sales, service, technical support, and project teams to support in-services, system implementations, follow-up education, and troubleshooting. This role requires strong clinical expertise, the ability to adapt training to diverse care settings, and comfort managing a dynamic travel schedule.
What You’ll Do
Clinical Education & Training
- Deliver in-services across the full patient monitoring portfolio, tailoring education to customer workflows, clinical environments, and learning needs
- Provide hands-on clinical application training across hospital departments and care settings
- Assess education needs across nursing units and specialties and adjust instruction accordingly
Implementation & Go-Live Support
- Support system installations by identifying customer workflows and configuration needs
- Provide on-site clinical support during go-live events and final implementations
- Partner with internal teams to ensure smooth transitions from installation to active clinical use
Customer Relationship Management
- Conduct follow-up visits and ongoing phone support to reinforce education and promote sustained product adoption
- Maintain strong, trusted relationships with clinical staff and leadership at customer sites
- Serve as a clinical liaison between customers and internal teams including Technical Support, Service, and Systems Solutions
On-Call & Field Support
- Provide on-call clinical support through the technical support line following established escalation and documentation procedures (on-call rotation begins after one year in role)
- Manage time and territory independently to meet customer education needs effectively
What We’re Looking For
Education & Clinical Background
- Registered Nurse (RN) with an active license from an accredited institution
- BSN preferred; alternate nursing degree accepted with 5+ years of nursing experience
- 2–3 years of active nursing experience using cardiac monitoring in acute care settings
- Strong knowledge of advanced cardiac arrhythmias, hemodynamics,
Equal employment opportunity, including veterans and individuals with disabilities.PI286434103
