at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 54284
Department: FSM IT
Salary/Grade: NEX/13
Job Summary:
Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects.
This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.
Specific Responsibilities:
Strategic Planning
- Assists in the creation of workplace endpoint technology replacement lifecycle plan for users
Administration
- Documents activities, events and materials used in maintenance logs or on service reports.
- Creates system performance/configuration reports.
- Maintains hardware and software inventories and documentation
Development
- Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.
Performance
- Supports troubleshooting/triage assistance to users in a courteous and professional manner.
- Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
Enterprise Applications
eIRB
FAMIS
InfoEd (Grants Administration)
