at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 54285
Department: FSM IT Salary/Grade: NEX/15
Job Summary:
Provides standard installation and maintenance to users regarding workplace endpoint technology. Diagnoses and resolves user problems, questions and inquiries utilizing hardware and software testing tools and techniques. Coordinates standard projects, working closely with peers and users to deliver optimum service. Implements policies, procedures, and standards and ensures their conformance with information systems goals and procedures.
This position is homed in the centralized Feinberg IT group and sits on the customer support team supporting the Feinberg School of Medicine.
Specific Responsibilities:
Strategic Planning
- Assists in the creation of workplace endpoint technology initiatives.
Administration
- Recommends modification of practices and procedures to increase effectiveness or efficiency.
- Authors Scopes of Work for small projects.
- Creates and maintains user documentation.
Development
- Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures.
- Performs such tasks as replacing components, wiring circuits, taking test readings, and evaluating problems.
- Performs routine preventive maintenance tasks in accordance with established practices.
Performance
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Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices
Infrastructure
