at TriMas Corporation in Woodridge, Illinois, United States
Job Description
Field Service Manager
Company: Rapak LLC
Primary Location: 1020 Davey Road, Suite 800, Woodridge, IL 60517 USA
Workplace Type: On-site
Employment Type: Salaried | Full-Time
Function: Engineering
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
Main Duties & Responsibilities
Position Summary:
The Field Service Manager is responsible for leading
and supporting the installation, servicing, and technical support of
electro-pneumatic liquid filling equipment at customer locations. This role
oversees field service operations, ensuring high-quality service delivery,
effective troubleshooting, and strong customer relationships.
The Field Service Manager provides both hands-on
technical expertise and leadership to the field service team, while driving
continuous improvement, operational efficiency, and customer satisfaction. This
position may also support internal manufacturing facilities with technical
guidance as needed.
Key Responsibilities
Lead and manage field service operations,
including installation, commissioning, and servicing of equipment at
customer sites
Provide technical guidance and support for
troubleshooting of new and legacy equipment (onsite, remote, and phone
support)
Oversee scheduling, coordination, and execution
of field service activities to meet customer and business needs
Support and, when necessary, participate in
equipment installations and service work at customer locations
Ensure timely and accurate completion of service
reports, documentation, and administrative requirements
Act as a primary escalation point for complex
technical issues and customer concerns
Partner with engineering and manufacturing teams
to resolve product or process issues and drive improvements
Support customer visits, including equipment
trials, training, and relationship management
Contribute to continuous improvement initiatives
to enhance service efficiency, reliability, and customer experience
Provide technical support to internal production
facilities as required
Generate new machine quotations with input from
Engineering and sales group
Ensure that machine manuals are documented and
sent to customer and copies are placed in customer folders on the network
Leadership & Team Development
Lead, coach, and develop Field Service
Technicians to ensure strong technical and customer service capabilities
Foster a collaborative, high-performance team
environment
Support training and development initiatives,
including technical skill advancement and safety practices
Promote accountability, professionalism, and
customer-focused behaviors across the team
Key Accountabilities
Ensure high-quality, timely installation and
servicing of equipment
Drive customer satisfaction through responsive
and effective service support
Improve service efficiency, response times, and
issue resolution
Maintain accurate and timely documentation and
reporting
Support safe work practices and compliance with
company standards
About Us
TriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets. With 22 locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect.
Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.
Why Join TriMas Packaging?
At TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.
When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:
Creating Value - We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.
Supporting Our People - Our employees are the foundation of our success. We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.
Driving Innovation - We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.
Building a Sustainable Future - We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet.
We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe.
If you're looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you.
Qualifications
Qualifications
Education & Experience:
Associate's degree in electrical, mechanical, or
related field (or equivalent combination of education and experience)
5+ years of field service experience, preferably
in equipment, packaging, or manufacturing environments
Prior leadership or supervisory experience
preferred
Knowledge & Skills:
Strong troubleshooting and critical thinking
skills
Technical expertise in industrial controls,
including Allen Bradley systems
Experience with PLC programming (ladder logic)
and platforms such as RSLogix 500/5000
Strong mechanical and electrical aptitude,
including ability to interpret schematics
Excellent communication and customer relationship
management skills
Strong time management and organizational skills
Ability to work independently and lead in
dynamic, customer-facing environments
Preferred Qualifications
Experience in food processing, packaging, or
related industries
Experience managing customer-facing technical
service teams
Travel Requirements
Valid U.S. Passport required
Ability to travel up to 75%, including domestic
and international travel
Compensation
In compliance with all states and cities requiring transparency of pay, the expected pay range for this position is $100,000-$115,000
Compensation can vary depending on several factors, including a candidate's qualifications, skills, experience, competencies, and geographic location. Some roles may qualify for extra incentives like equity, commissions, or other variable performance-related bonuses. Further details will be provided by our recruiting team during the interview process.
Benefits
Benefit offerings include Medical Insurance and Prescription Drugs, Dental Insurance, Vision Insurance, Flexible Spending Accounts, Life Insurance, Short-Term Disability, Long-Term Disability Insurance (for eligible employees), Employee Assistance Plan (EAP), Paid Time Off (may include vacation and sick time), Retirement Program, and Other Voluntary Benefits.
