Customer Service Admin

at Coilcraft in Cary, Illinois, United States

Job Description

Position: Customer Service Administrator Location: Cary, Illinois

Coilcraft, Inc. is a privately held global manufacturer headquartered in Cary, Illinois, with a 75+ year reputation for quality and engineering excellence. Our high-performance magnetic components serve customers across telecommunications, computing, automotive, broadband communications, and consumer electronics worldwide. We are seeking a Customer Service Administrator to join our Customer Service team. This role is ideal for someone who is organized, dependable, and enjoys helping others. You'll provide day-to-day administrative support that keeps the department running smoothly, allowing our Customer Service Representatives to focus on customer relationships and account management.

• Answer incoming calls to Coilcraft's general phone line and assist callers directly or route messages to the appropriate department or Customer Service Representative
• Monitor the general sales email inbox and respond to or route customer inquiries to the appropriate team member
• Provide administrative and clerical support to the Customer Service team, including supplier forms and other customer documentation
• Respond to requests from Coilcraft's international teams regarding product availability, stock, and Country of Origin (COO) information
• Assist with gathering product weights and dimensions for customer requests
• Prepare and distribute open-order reports for Customer Service Representatives
• Help maintain accurate records and ensure customer requests are directed and completed in a timely manner
• Provide administrative support to other departments when Customer Service workload allows
• Assist with additional projects and general office responsibilities as needed

• High school diploma or equivalent
• Previous administrative, customer service, or office experience preferred
• Strong verbal and written communication skills
• Comfortable answering phones and communicating professionally with customers and employees
• Strong computer skills, including Microsoft Office
• Excellent attention to detail and organizational skills
• Ability to prioritize multiple requests and follow through to completion
• Dependable, flexible, and willing to assist wherever needed
• Ability to work effectively with colleagues across departments and international locations

• Experience in an administrative support or customer service environment
• Experience working with ERP, order management, or other business systems
• Microsoft Excel experience
• Previous experience in a manufacturing or business-to-business environment

• Join a stable, privately held company with a 75+ year history
• Work with an experienced and collaborative Customer Service team
• Gain exposure to multiple areas of a global manufacturing organization
• Build valuable experience in customer service, administration, and business operations
• Take on a varied role where you can support different teams and projects
• Comprehensive benefits including health insurance, 401(k) with company match, and profit sharing

• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Holidays
• Paid Time Off
• Profit Sharing
• Vision Insurance

Equal Opportunity Employer: Disability / Veteran.

This position may require compliance with ITAR export regulations; applicants must be U.S. citizens or permanent residents.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://coilcraft.applicantpro.com/jobs/4178829-1020612.html