at Department of Human Services in Melrose Park, Illinois, United States
Job Description
Position Overview
The Division of Family & Community Services is seeking to hire a friendly, personable speaking voice to help with the organization and running of the daily administrative operations at the Cook County Family and Community Resource Center in the West Suburban FCRC Office. As an Office Associate, you will typically be processing incoming mail, answering phones, and greeting visitors at the front desk. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently under pressure. The person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results. The Division helps Illinois residents by connecting them with many programs and services. Through our programs, services and prevention efforts, the Division improves the health and well-being of individuals and promotes self-sufficiency and integrity of families of Illinois.
Essential Functions- Receives and distributes mail, manual releases, and memos, including incoming correspondence from customers and applicants, drop box items, faxes, and centrally mailed reports.
- Edits general client information in the Integrated Eligibility System (IES) system.
- Serves as back-up receptionist.
- Provides clerical office support.
- Serves as back-up timekeeper in the timekeeper’s absence.
- Maintains files, office supplies, and forms.
- Translates functions/procedures into Spanish for individuals who cannot speak or read English, in contacts with the general public, advocacy groups, customers, and community organizations.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
- Requires knowledge, skill, and mental development equivalent to completion of high school.
- Requires two (2) years of office experience.
- Requires ability to speak, read, and write Spanish at a colloquial skill level.
