Japanese Bilingual Customer Service Representative

at Staffmark Investment LLC in Schaumburg, Illinois, United States

Job Description

Job Title: Japanese Bilingual Customer Service Representative
Location: Greater Chicago Area (Hybrid, once a week office)
Hours: 9:00am - 5:30pm
Classification: Non-Exempt, Full-Time, Direct-Hire

A rapidly growing global company in the finance industry is seeking a Japanese Bilingual Customer Service Representative (CSR) to join its expanding team.
In this role, you will support Account Managers by responding to business clients' inquiries, assisting with quote generation, and handling various document processing tasks. This is an excellent opportunity for someone who is eager to learn, develop new skills, and build a long-term career in a professional and supportive environment.
You will receive comprehensive training and gain hands-on experience with global business operations, with opportunities to grow into more specialized and senior roles over time.
The company values collaboration and flexibility, offering a hybrid work schedule with only one day per week onsite, along with flexible working hours to support both productivity and work-life balance.

Responsibilities:
Support Account Managers by responding to client inquiries in a timely and professional manner
Process customer service requests, including policy changes and updates
Review insurance documents for accuracy and completeness
Set up and maintain audit, policy, and renewal files and folders
Request and follow up on necessary information from insurance carriers
Handle all incoming and outgoing mail and correspondence
Support Managers and Marketing Executives with new account onboarding
Ensure accurate billing of premiums for policy transactions
Escalate irregular or complex issues to the supervisor as needed

Qualifications:
Japanese bilingual proficiency required
Prior clerical or administrative experience required
B2B customer service experience strongly preferred
Excellent communication and customer service skills
Basic proficiency in Microsoft Office, including Word, Excel, and Outlook
Strong math and analytical skills
Willingness to obtain an industry-specific license, with company support provided for the licensing process
Ability to drive a personal vehicle to visit client sites as needed (less than once a month)

Benefits: Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us
At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.
Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.

Staffmark Group is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.