at QPS Employment Group in Walworth, Wisconsin, United States
Job Description
Hours: 7:00am-3:30pm Monday-Friday
We are seeking a detail-oriented, proactive Quality Assistant to support day-to-day quality operations within a manufacturing and metal service center environment in Walworth, WI. This is more than a traditional Quality Assistant position. The ideal candidate will have a foundation in quality and a strong desire to grow into a Quality Management role within 5-7 years. This position offers direct mentorship and exposure to quality systems, ISO 9001:2015, continuous improvement, customer quality requirements, employee training, and operational leadership. The successful candidate will work closely with production, supervisors, sales, and leadership to maintain product quality, resolve customer concerns, identify root causes, and improve processes. The individual will serve as an important communication bridge between Spanish-speaking production employees and the English-speaking office and leadership teams.
Bilingual Quality Assistant Responsibilities include but are not limited to:
- Create quality alerts related to customer complaints and review them with production operators
- Conduct inspection audits, particularly for products that have been returned or rejected by customers
- Assist with Customer Feedback Forms and customer credit processes
- Examine returned materials for defects and coordinate material reassignment with the appropriate departments
- Collaborate with Shop Supervisors to review questionable or nonconforming material on the production floor
- Monitor special orders identified by Sales or Quality for additional oversight
- Investigate questions related to incomplete, inaccurate, or incorrect order processing
- Assist with CAR/NCR processes, corrective actions, and follow-up activities
- Participate in root cause analysis and develop solutions to prevent recurring quality issues
- Support employee training related to quality and operational procedures
- Complete and post monthly KPI reports
- Interpret and review customer technical drawings, blueprints, specifications, and data sheets
- Maintain accurate quality documentation and records
- Communicate effectively with production employees, supervisors, office personnel, and leadership
- Support continuous improvement initiatives and quality system development
- Perform administrative and clerical duties related to quality operations
- Maintain compliance with company policies, procedures, quality standards, and safety requirements.
- Perform other duties as assigned
Bilingual Quality Assistant Requirements:
- Previous experience in a quality-related position such as Quality Technician, Quality Assistant, Junior Quality Engineer, or similar
- Fluent Spanish and English communication skills are required
- Strong desire to learn and advance within the quality field
- Interest in developing knowledge of ISO 9001:2015 and quality management systems
- Strong attention to detail and organizational skills
- Excellent problem-solving and critical-thinking abilities
- Growth-oriented mindset with a willingness to accept coaching and mentorship
- Ability to communicate effectively with employees at all levels of an organization
- Patience and confidence when training and working with shop floor personnel
- Ability to read and interpret technical drawings, blueprints, specifications, and data sheets
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook
- Ability to understand and follow written and verbal instructions
- Ability to work independently while also functioning effectively as part of a team
- Professional demeanor with a customer-focused approach
- Full-time, on-site position in an office, manufacturing, and warehouse environment
- Regular movement throughout the production floor
- Frequent interaction with employees and leadership across multiple departments
- Ability to work safely in a manufacturing environment while following all required safety procedures
