Representative - Players Club

at Twin River Management Group, Inc. dba Bally's Corp in East St. Louis, Illinois, United States

Job Description

Description

Responsibilities:
Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back.
Responsible for assisting with reservations for events, promotions and guest accommodations.
Answer all incoming calls and maintain the highest level of knowledge in regard to all aspects of the casino.
Communicate details of and responsible for assisting with promotions, mailings and other offers with all departments.
Ability to understand and use casino tracking programs.
Maintain thorough knowledge of casino amenities and events to effectively communicate with guests.
Book event, hotel and restaurant reservations for guests upon request.
Make announcements throughout shift promoting upcoming events.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine guest complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Competencies:
Communication: Communicates well, delivers presentations, has good listening skills
Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers
Dependability: Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record
Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve product/services
Teamwork: Accountable to team, works to meet established deliverables, appreciates view of team members, respectful
Work Environment
The hospitality industry is a 24 Hour 365-day operation.
This position will primarily be indoors under controlled temperatures.
Occasional exposure to outdoor climates
Physical Demands
Occasional: sitting and kneeling
Frequent: standing, walking, reaching, pulling, pushing, lifting up to 25 pounds, and with repetitive movements of fingers, legs, arms, and hands.
Speech and Vision abilities are required.
Target Salary Range :
$15.50 per hour
Role Requirements:
Must possess excellent teamwork, interpersonal, guest service, written and verbal communication skills.
Must have a professional demeanor and presence with the ability to interact with guests and team members in the Company.
All team members must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
A high school diploma or GED equivalent is preferred.

Qualifications

Behaviors
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group

Motivations
Self-Starter - Inspired to perform without outside help
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization

Education
High School (required)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. 
For further information, please review the Know Your Rights notice from the Department of Labor.

At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.