at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States
Job Description
Description
Responsibilities:
Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Respond to guest and member inquiries related to services, features, attractions, promotions, and other special events offered by the Company
Understand the essential functions of the slot machines and game themes
Process transactions related to slot operations, including jackpots, paper fills, wallet buys
Ensures department adheres to all regulatory, departmental and company policies and procedures
Oversee all aspects of slot operations while on duty
Support Slot Attendants
Troubleshoot and solve slot-related issues independently
Train and develop Slot team members through education, training, coaching, and corrective action
Knowledge of all promotions and events
Monitor assigned areas on the gaming floor, remaining mobile and visible to guests
Maintain professional radio etiquette
Recognize and respond to minors in the casino
Recognize signs of problem gaming an alcohol intoxication and report any issues to management
Support the integrity of gaming on the floor
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
Target Salary Range $15.00 Plus Tips and/or $24.00 while working as a dual rate role.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications
Education
High School (preferred)
Experience
Required to obtain and maintain a gaming license issued by the Illinois Gaming Board (preferred)
Working knowledge and experience with slot management systems and Microsoft (preferred)
Must be able to organize, delegate, and follow through on different projects (preferred)
Must be 21 years of age or older (preferred)
Basic computer skills (preferred)
Must possess cash handling skills (preferred)
Must be willing to do some mechanical and troubleshooting of slot machines (preferred)
Excellent written and verbal communication skills (preferred)
Able to work flexible shifts including nights, weekends, and holidays (preferred)
Read, write, speak, and understand English (preferred)
Respond to visual and aural cues (preferred)
Operate in mentally and physically
(preferred)
Excellent customer service skills (preferred)
High School graduate or equivalent (preferred)
Able to wear earpieces and use a radio (preferred)
Must be able to bend, twist, push, and pull (preferred)
Physically mobile with reasonable accommodations (preferred)
Licenses & Certifications
IGB Level 2 (preferred)
Skills
Customer Service (preferred)
Active Listening (preferred)
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.
We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.
We do not discriminate on any status protected by the laws or regulations in the locations where we operate.
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