Front End Manager

at Jetro Holdings, Inc in Alsip, Illinois, United States

Job Description

Front End Manager

JOB DETAILS

Job Summary

The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.

Key Responsibilities

+ Oversee daily front-end operations to ensure accurate and efficient transaction processing

+ Ensure proper cash handling procedures are followed, including register reconciliation and control processes

+ Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues

+ Supervise and manage front-end staff to ensure adherence to company policies and performance expectations

+ Ensure high levels of customer service are maintained at all times

+ Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern

+ Coordinate front-end processes including scheduling, workflow execution, and coverage

+ Support implementation and enforcement of front-end procedures and internal controls

+ Maintain a clean, organized, and compliant front-end environment

Qualifications

+ Previous experience in front-end, retail, or customer service operations

+ Strong understanding of cash handling procedures and transaction accuracy

+ Experience leading or managing a team in a fast-paced environment

+ Strong problem-solving and organizational skills

+ Ability to manage multiple priorities effectively

+ Basic proficiency in Microsoft Excel or similar tools

Preferred Qualifications

+ Experience managing front-end or cash room operations

+ Familiarity with audit standards and operational controls

+ Background in high-volume retail or wholesale environments

Work Environment / Expectations

Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.

Benefits & Perks

+ Medical, Dental, and Vision Insurance Coverage

+ 401(k) Retirement Plan with Employer Match

+ Paid Time Off (PTO) in accordance with company policy

+ Six (6) Paid Company Holidays

+ Tuition Reimbursement Program (subject to eligibility and plan guidelines)

+ Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)

+ Competitive and Comprehensive Benefits Package Designed to Support You and Your Family

+ All benefits are subject to eligibility requirements and plan terms