at Spectrum Billing Solutions in Skokie, Illinois, United States
Job Description
Client Success Manager
Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you. This is a remote or office/home hybrid position. Responsibilities include:+ Foster and develop strong client relationships.
+ Serve as primary point of contact for client communications.
+ Work cohesively with internal Revenue Cycle Management (RCM) team.
+ Maintain understanding of RCM functions and workflows.
+ Serve as client partner and liaison while effectively collaborating with team members.
+ Identify needs of clients and opportunities for improvement.
+ Participate in presentations to prospective clients.
+ Manage new client implementations.
+ Attend company-wide and team-specific meetings.
+ Participate in marketing and business development strategy.
Requirements:+ 3+ years of client relationship management and/or business development experience.
+ Healthcare and RCM experience preferred.
+ Master’s Degree or equivalent experience.
+ Excellent oral and written communication skills.
+ Proficiency in Microsoft Office including Word, Excel and PowerPoint.
+ Self-starter, comfortable in a deadline-oriented environment.
+ Detail-oriented and takes pride in delivering quality work.
+ Demonstrated skills in delivering results.
At Spectrum, you receive:+ A close-knit team of talented and skilled individuals.
+ Growth opportunities within the organization.
+ Competitive salary and bonus.
+ Healthcare benefits including Medical, Dental and Vision.
+ 401K with Employer Match.
+ Flexible PTO
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