in Cook - Chicago, IL
Job Description
You May Be a Great Fit ONLY IF YOU NOW POSSESS YOUR PROPERTY & CASUALTY (P&C) INSURANCE LICENSES, and if:
- You’re the person people call first when life goes sideways - calm, steady, and ready to help.
- You genuinely care about your community and provide excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: CHICAGO (NORTH SIDE)
At our STATE FARM INSURANCE AGENCY, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a candidate to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.
YOUR RESPONSIBILITIES:
- Communicate with existing customers regarding renewals and coverage options.
- Review accounts and assist with updates or changes as needed, then offer additional insurance products to address gaps, based entirely on the customers' needs.
- Identify opportunities to enhance customer satisfaction and engagement, by phone, email, texting, and in person, in order to drive retention.
- Maintain accurate records and documentation of each interaction.
- Collaborate with team members to meet retention and outreach objectives
- Convert all prospective leads into customers using a proven consultative needs-based sales strategy - Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from State Farm or alliance products.
YOUR QUALIFICATIONS:
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Previous experience in customer service or account management preferred.
- Previous experience in a customer service and/or sales role, preferably in insurance
- Communication and interpersonal skills.
- Strong work ethics
- Fast learner
- Ability to handle multiple tasks efficiently while maintaining attention to detail.
- Comfortable with engaging in sales conversations.
- Strong computer skills
- Insurance Licenses Required (MUST ALREADY POSSESS Property & Casualty insurance licensed). Life & Health licenses (possess or acquire asap) we'll show you how to acquire
- Bilingual Spanish or other language preferred
WE OFFER YOU:
- Base comp (doe)
- Uncapped bonus incentive based on production
- Paid time off
- Profit sharing
- Health prem allowance
- Opportunity for advancement & growth
- Training & development
