at Gideon in Bolingbrook, Illinois, United States
Job Description
Deployment leadership
- Lead the deployment end to end, from readiness through closeout, and remain accountable for it regardless of who is on site.
- Own multiple deployment sites concurrently, tracking progress and open issues.
- Lead commissioning, facility mapping, project setup, fleet configuration, safety validation, and integration checks.
- Ensure the initial configuration is compatible before technicians begin execution.
- Own software and firmware updates - verify version compatibility across the stack and track what is deployed where.
- Lead live testing and go-live activities.
Leading technicians
- Instruct and lead Deployment Technicians, both on site and remotely.
- Act as the first point of contact for technicians during active deployment work.
- Validate technician work against deployment checklists and gates.
- Determine when a technician can carry execution unsupervised at each site.
Technical problem solving
- Diagnose faults that technicians have recognized, evidenced, and escalated.
- Analyze system logs and identify root causes across software, hardware, networking, and IT.
- Own all PLC work, including Beckhoff PLC and SPLC commissioning, updates, and parameters.
- Own every configuration adjustment and parameter change.
- Approve any deviation from the documented design, threshold, or pattern.
- Support critical technical escalations across customer deployments.
Program and coordination
- Communicate directly with the Project Manager on scope, schedule, and site status.
- Verify the On-Site Risk Assessment.
- Own and maintain deployment checklists.
- Escalate to Product and Engineering, and feed field reality back as product improvement input.
Customer success
- Act as the primary technical point of contact during deployment.
- Handle customer escalations professionally and confidently.
- Verify readiness for customer handoff and support final acceptance and project sign-off.
- Provide remote technical support to customers after go-live.
Sustaining and continuous improvement
- Support sustaining activities between deployments.
- Analyze robot performance and identify optimization opportunities.
- Support internal software and hardware validation.
- Improve technical, deployment, and customer documentation.
- Provide structured feedback to Product and Engineering to improve reliability.
Your area of expertise:
- Bachelor's degree in Robotics, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field or equivalent hands-on experience
- Experience with complex hardware systems - robotics strongly preferred; CNC machines, industrial automation, or large materials-testing equipment also considered.
- Proficient Linux knowledge, and comfort with Git and Docker.
- Solid understanding of networking - able to set up and troubleshoot your own network, and to work through addressing, VPN, and firewall questions with a customer IT team.
- Understanding of log systems, system states, and network configuration, with a strong instinct for troubleshooting and root-cause analysis.
- Strong critical thinking: able to reason through where in the system a problem sits before jumping to a fix.
- Comfortable directing and developing technicians, and confident deciding when someone is ready to work unsupervised.
- Comfortable delivering technical guidance and handling customer escalations professionally.
- Willingness to travel to customer sites at critical deployment moments.
- Valid US work authorization and driver’s license required.
Compensation: $115,000-$145,000 commensurate with experience
Bonus points:
- Familiarity with ROS.
- Experience with autonomous mobile robots or robotics systems specifically.
- PLC experience, particularly Beckhoff and TwinCAT.
- Prior experience as a Deployment Technician. A technical background without a four-year degree is welcome - hands-on experience with complex systems matters more than the diploma.
- Familiarity with bug and issue tracking tools such as Jira.
- Based within reach of our Bolingbrook, Illinois facility. This is a bonus, not a requirement - we are open to candidates anywhere in the United States.
