Receptionist

at Jetro Holdings, Inc in Des Plaines, Illinois, United States

Job Description

Receptionist

JOB DETAILS

Job Summary

The Receptionist is responsible for managing front-desk operations, ensuring accurate handling of customer interactions, administrative tasks, and communication processes. This role supports overall store operations by maintaining organization, ensuring proper documentation, and providing a professional and efficient point of contact for customers and internal teams.

Key Responsibilities

+ Manage reception desk operations to ensure consistent coverage during business hours

+ Greet and assist customers, vendors, and visitors in a professional and efficient manner

+ Answer and direct incoming calls to appropriate departments or personnel

+ Maintain accurate documentation and records in accordance with company standards

+ Ensure compliance with required documentation and posting requirements

+ Monitor and organize incoming and outgoing communications, including messages and inquiries

+ Assist with coordinating internal communication between departments

+ Maintain cleanliness, organization, and overall presentation of the reception area

+ Identify and escalate operational issues, documentation concerns, or compliance gaps

Qualifications

+ Previous experience in reception, administrative, or customer service roles

+ Strong communication and interpersonal skills

+ Ability to manage multiple tasks and priorities in a fast-paced environment

+ Strong attention to detail and organizational abilities

+ Basic proficiency in Microsoft Office (Excel, Outlook, etc.)

Preferred Qualifications

+ Experience in a retail or warehouse environment

+ Familiarity with administrative processes and documentation requirements

+ Experience handling high-volume customer or call interactions

Work Environment / Expectations

Primarily office or front-desk environment within a retail or warehouse setting. Requires sitting, standing, and interacting with customers and staff throughout the shift. May require schedule flexibility based on business needs.

Benefits & Perks

+ Medical, Dental, and Vision Insurance Coverage

+ 401(k) Retirement Plan with Employer Match

+ Paid Time Off (PTO) in accordance with company policy

+ Six (6) Paid Company Holidays

+ Tuition Reimbursement Program (subject to eligibility and plan guidelines)

+ Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)

+ Competitive and Comprehensive Benefits Package Designed to Support You and Your Family

+ All benefits are subject to eligibility requirements and plan terms