Warehouse Operations Manager

at Meta in Aurora, Illinois, United States

Job Description

Summary:

Meta seeks an experienced transportation manager. The candidate will build strong partnerships with various internal business partners, support scaling the organization, manage escalations, roll out tooling, coordinate execution activities and ensure logistical efficiency in a fast-paced and growing business area. This position is for a professional who can mentor and grow processes, operate complex programs, maintain engagement with multiple stakeholders, and envision the future systems and processes to support growing customer needs. They will support Construction, Server Racks, Connectivity gear and all 1 GW data center sites with 7-day operations coverage on a 5-day working schedule.

Required Skills:

Warehouse Operations Manager Responsibilities:

1. Must be available to work an 8-hour shift within a 12-hour operational window (7:00 AM – 7:00 PM), with flexibility required for occasional weekend coverage as needed. When a weekend shift is assigned, an alternate weekday off will be scheduled

2. Engage with internal customers to understand their current and future needs, and shape the team’s customer-facing vision and roadmap in support of it

3. Manage and coordinate the movement of goods, supplies, and equipment within the organization’s facilities, developing efficient transportation routes and schedules for timely delivery

4. Negotiate competitive carrier and transportation rates, and conduct regular benchmarking against industry peers to identify and implement rate-reduction opportunities

5. Develop and maintain carrier relationships to ensure high-quality service and compliance with organizational standards

6. Conduct regular carrier performance reviews covering service quality, on-time performance, and claims management

7. Develop and negotiate carrier contracts to secure competitive rates and terms

8. Develop and track KPIs (on-time delivery, transit times, cost reporting) to measure carrier performance, and analyze the data to identify trends, opportunities, and challenges

9. Collaborate with cross-functional teams to align logistics operations with organizational goals

10. Manage international shipments while ensuring import/export compliance

Minimum Qualifications:

Minimum Qualifications:

11. Bachelor’s degree in Supply Chain, Inventory Management, Finance, or related field

12. other technical education, experience, and degrees considered based on professional experience

13. 7+ years of experience in warehouse management, 3PL management, transportation management, supply chain, inventory management, operations, or manufacturing

14. 7+ years of experience operating in a matrixed organization, independently identifying, managing, and solving complex, ambiguous problems

15. Proven track record independently leading warehouse and transportation operations and 3PL providers at scale, and driving operational quality and compliance in a large-scale distribution environment

16. Demonstrated experience setting operational standards, metrics, and SOPs adopted across teams or regions

17. Hands-on experience with logistics management systems (WMS/TMS) and transportation logistics services

18. Experience in performance analysis, detailed reporting, and cost management / budget adherence

19. Willingness and ability to travel (estimated \~25%) to warehouse and 3PL locations across North America for on-site management and auditing

Preferred Qualifications:

Preferred Qualifications:

20. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

21. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

22. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

23. Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

24. Experience in logistics operations in a global, high-growth environment

25. Experience with the import/export environment of 3PL/carrier operations

26. Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)

27. Understanding of relational databases and ERP systems (Oracle or similar), plus MS Access, Excel, and Project

28. Track record leading initiatives across a geographically distributed, cross-functional environment with a high degree of ambiguity

29. Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)

30. Master’s degree in Supply Chain Management, Industrial Engineering, Operations, or MBA

Public Compensation:

$115,000/year to $163,000/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@meta.com.