Service Delivery Technician I

at CyrusOne in Aurora, Illinois, United States

Job Description

Wood Dale, IL

Full time

R0007998

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.

Job Description

Essential Functions:

+ Manage shipping and receiving operations, including accepting inbound customer shipments, labeling, and processing materials accurately

+ Load and unload trucks using pallet jacks and assist with occasional forklift use (if trained)

+ Record shipment data such as weight, charges, and tracking details; maintain accurate shipping/receiving reports

+ Monitor and manage ticket queues and email requests, ensuring timely updates and resolution within SLAs

+ Support internal material movement and inventory management across the data center

+ Assist with inventory tasks including tracking enclosures, cage materials, cabling, tools, and other supplies

+ Help maintain cleanliness and organization of loading dock and storage areas (including waste removal)

+ Provide escort support for customers and visitors within the facility

+ Assist with basic technical tasks such as racking and stacking servers under guidance (Tech II support)

+ Perform tape rotation/exchange and other operational support tasks as required

+ Collaborate with team members in a dynamic environment where priorities may shift quickly

What We Are Looking For:

Required

+ – Strong customer service mindset with the ability to interact professionally with internal teams and customers

+ – Ability to work in a fast-paced, constantly changing environment with shifting priorities

+ – Good communication skills (verbal and written)

+ – Basic computer skills (email, ticketing systems, spreadsheets, etc.)

+ – Willingness to learn and take initiative without needing constant direction

+ – Flexibility with schedule, including occasional shift adjustments (e.g., 2pm-10pm coverage)

+ – Ability to lift up to 50 pounds and perform physical tasks (standing, walking, bending)

Work Environment:

+ Location: Wood Dale, IL

+ Hours: 7:00am-4:00pm, Monday-Friday (Occasional OT as needed).

+ Team Environment: Small, collaborative team

+ Physically active role involving lifting, walking and working on loading dock

+ Must be able to accomplish all physical requirements and activities applicable to the role.

Education:

+ Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience

Why Join Us?:

+ Be part of the rapidly growing data center industry powering the world’s digital infrastructure

+ Collaborative environment focused on commitment, accountability, respect and excellence

+ Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program

+ Competitive pay, performance bonus, 401(k) retirement plan with company match

+ Generous paid time off and holidays

+ Opportunity to break into the data center industry with hands-on experience

+ Clear pathway for growth into more technical roles (e.g., Tech II)

+ Collaborative team environment with strong support and training

+ Exposure to mission-critical operations supporting customer infrastructure

Hourly Rate: $23-$26/hr

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don’t delay, apply today!

CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here .

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email agalvagni@cyrusone.com or call: 806-589-0141. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerif