at Insight Global, LLC in Warrenville, Illinois, United States
Job Description
Job Description
Day to day:
This person will join the HRIS operations team during a 15-month technology transformation as the company consolidates multiple systems into Oracle Fusion as its primary HCM platform. Internal employees will be dedicated to the transformation project and becoming Oracle Fusion SMEs, while these contractors will be responsible for keeping day-to-day HRIS operations running smoothly. They will manage high-volume HR transactions, monitor shared queues and inboxes, triage tickets, resolve system access issues, and maintain Oracle EBS and ADP workflows. A significant portion of their day will involve reviewing integration reports and error logs, tracking system warnings, proactively identifying issues, following established job aids and user guides, and working directly with employees and managers to resolve HRIS-related concerns. Success in this role requires strong follow-through, customer service, organization, and the ability to handle operational support with quick turnaround times.
Responsibilities:
- Process 75-100+ HR transactions daily while ensuring accuracy and meeting service expectations - Manage HRIS queues, ticketing systems, and employee inquiries - Review integration reports multiple times per day to identify system errors, warnings, and failures - Track, document, and monitor recurring issues for weekly review and mitigation efforts - Perform issue triage and quickly remediate system access and user-related problems - Support ongoing Oracle EBS and ADP maintenance activities within existing workflows - Escalate issues appropriately and communicate updates to stakeholders - Maintain documentation related to transactions, errors, and resolutions - Follow established job aids and user guides to troubleshoot and resolve system issues - Partner directly with managers and employees to walk them through HRIS processes and provide customer-facing support - Assist in maintaining operational continuity throughout the Oracle Fusion transformation initiativeWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global’s Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Skills and Requirements
Must Haves:
- 3-5 years of experience in HRIS, HR operations, or data management roles - Experience working within Oracle EBS (2+ years preferred) and HRIS platforms - Strong Excel skills, including reporting and data management functions - Experience processing high-volume transactions (75-100+ transactions per day) - Experience with issue triage, ticket management, and system maintenance support - Strong organizational skills with the ability to review error logs, track issues, and follow through on resolutions - Excellent communication skills and customer-facing experience - Ability to work independently in a remote environment while managing competing priorities - Experience working in an Agile/Scrum environmentStrong attention to detail and commitment to data accuracy Plusses:
- Oracle Fusion experience - Payroll experience To view full details and how to apply, please login or create a Job Seeker account