at Northeastern Illinois University in Chicago, Illinois, United States
Job Description
Managing Online Tuition Payment Plan:
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Oversees plan enrollments, cancellations, recalculations, student communications, and delinquency notifications.
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Develops, implements, and revises policies and procedures related to payment plan administration and collections processes.
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Ensures compliance with federal, state, and university regulations related to billing and payment practices.
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Conducts quality control reviews to ensure accuracy of account setup, billing, and communications.
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Performs periodic operational reviews to improve efficiency, service delivery, and compliance.
Student Refund Processing:
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Serves as primary backup to the Director of Student Payment Services for student refund processing and related semester to semester transitions.
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Ensures adherence to accounting, auditing, and internal control standards in all refund-related processes.
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Assists in reviewing and improving business workflows related to refunds and account reconciliation.
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Interprets and applies institutional, state, and federal regulations impacting student refunds and financial transactions.
Collection & Emergency Loan Management:
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Approves, processes, and manages the collection of student emergency loans, including interest calculations and delinquency management.
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Oversees assignment to state offset and other collection mechanisms for delinquent accounts.
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Implements and monitors collection strategies, policies, and procedures to improve recovery rates and ensure compliance.
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Conducts quality assurance reviews of collection activities and account handling.
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Interprets and applies regulatory requirements governing collections and student financial obligations.
Accounts Receivable Support & Process Improvement:
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Assists the Accounts Receivable department with special projects and operational initiatives.
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Supports policy development, workflow optimization, and cross-functional coordination related to receivables and collections.
Additional Duties:
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May select, train, assign work, and evaluate performance of student aid, and student workers.
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Assists the Accounts Receivable department with special projects and operational initiatives.
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Supports policy development, workflow optimization, and cross-functional coordination related to receivables and collections.
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Performs other related duties as assigned.
