OFFICE COORDINATOR

at Department of the Lottery in Springfield, Illinois, United States

Job Description

Position Overview

Do you love working with the public and making dreams come true? The Illinois Lottery is hiring an Office Coordinator to work in the Springfield Check Writing and Claims Office. The successful candidate will work in a fast-paced environment, pay close attention to detail, and provide excellent customer service to Lottery players. If you want to spend your day making people happy, the Illinois Lottery encourages you to apply for this position.

 

 

• Under direction, as the Secretary of the Check Writing & Claims Section, performs a wide variety of complex, specialized office support functions.


• Prepares, verifies, enters, and edits instant, online, and eclaims, for payment to Lottery winners.


• Explains and interprets rules, regulations and procedures to winners, non-winners, and the public.


• Organizes and maintains filing system of all claim forms and general correspondence in electronic or hardcopy form.


• Answers incoming telephone calls from the public, financial institutions, Lottery winners and players, officials, Lottery retailers and others regarding lottery tickets, validations, and check writing activities applying knowledge of agency operations, or directs them to other professional staff if of a complex nature.


• Performs other duties as required or assigned which are reasonable within the scope of the duties enumerated above.

 

 

• Requires knowledge, skill, and mental development equivalent to two (2) years of secretarial/business college; OR Completion of high school and two (2) years of related office experience; OR two (2) years of independent business experience. 

 

 

• Requires the completion of a background check and self-disclosure of criminal history.


• Requires the ability to stand/sit at an intake window for extended periods of time.


• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

 

 

The Illinois Lottery operates and administers the Lottery with integrity, security, transparency, honesty and fairness.  Through the sales of its products, online and in-person at over 7,000 retailers throughout the state, the Department has contributed over $26 billion to support K-12 public schools.  Additionally, hundreds of millions of dollars have also been contributed to capital projects and specialty causes like Illinois veterans services, the fight against breast cancer, Multiple Sclerosis and Alzheimer’s research, Special Olympics, police memorials, homeless services, UNCF, DREAM and assistance for people living with HIV/AIDS.

 

In addition to the monetary support it provides the State, the Department champions the people of Illinois, strengthening communities through engagement with the public, players and retailers and providing safe, fun and responsible games to adults 18 and over.

 

The Department values diversity, equity and inclusion and continuously strives to create the best workplace for Lottery employees.  By utilizing the latest technology, recognizing and adapting to market and industry changes, the Illinois Lottery maximizes the value of its data through the use of predictive analytics and leverages its experience to meet the needs of the people of Illinois.  The Illinois Lottery believes that Illinois is full of winners because everyone benefits from its efforts.