Payments Specialist

at Itasca Bank & Trust Co in Itasca, Illinois, United States

Job Description

Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people, both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees.

Process a variety of deposit and payment-related transactions, perform research, review reports, and reconcile general ledger accounts, including but not limited to Application Balancing, ATM, Zelle, Official Checks, Tax Withholding, and Safe Deposit Box.

Manage Exception Processing, including but not limited to Non-post, Overdrafts/NSFs, Stop Payments, Chargebacks/Redeposits, Duplicate Items Detection, High-Dollar & Two-Signature Checks, Positive Pay Exceptions, Reclamations, and Foreign and Canadian Check Processing, ensuring timely resolution.

Monitor, investigate, & resolve Zelle transaction failures, RTP credit exceptions, and Q2 Sentinel Suspects.

Perform assigned functions related to Lockbox services, ACH Processing (Origination, Returns, & NOCs), Branch Capture, and Premier core systems.

Manage end-to-end domestic, international, and bank-to-bank wire transfers. Responsibilities include transaction origination, verification, maintenance, and OFAC clearance utilizing Payments Exchange (WireXchange) system or Fedwire Funds Service to ensure accurate, secure, and compliant financial operations.

Perform daily processes, including file retrieval and upload through payments systems such as CSPI, MoveIt, DepCon, and other operations platforms.

Oversee daily incoming cash letter processing, balance daily work, and submit end-of-day files to the Federal Reserve Bank and Fiserv.

Attends all required bank training, adapts concepts and procedural changes. Assists management with updating and creating departmental procedures.

Research and resolve payment disputes including ACH and Debit Card, following Reg E regulation requirement and time frames.

Support internal and external customers with consumer and business online banking, including but not limited to new enrollments, eStatements, password resets/unlocks, user maintenance requests, access & limit changes, Bill Pay, Zelle, Positive Pay, ACH, Mobile Deposits/RDC, and COIs.

Process claims related to fraudulent checks in accordance with bank policies & regulatory guidelines.

Research and retrieve transaction histories, deposit/check images, and statements in response to internal or external requests (i.e., subpoenas).

Review and manage fraud alerts through CaseTracker. Perform fraud block maintenance and customer outreach for suspicious or compromised debit card activity.

Oversee the IOLTA interest remittance process, including reversing applicable account fees, and preparing, managing and submitting electronic remittance reports &



Equal employment opportunity, including veterans and individuals with disabilities.

PI287264797