Call Center Representative

at Twin River Management Group, Inc. dba Bally's Corp in Rock Island, Illinois, United States

Job Description

Description

Responsibilities:
Enhances the guest experience by providing exceptional service.
Answers incoming phone calls, routing as necessary.
Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc.
Relays "guest requests" to appropriate staff.
Ensures calls are answered promptly and in accordance to department standards.
Follows established emergency procedures
Assists guests in fulfilling their requests - room changes, extra amenities, etc.
Processes and submit end-of-shift reports.
Contacts Housekeeping and Facilities department when guests report room issues.
Adheres to department and property policies and procedures.
Confirms reservations.
Verifies future reservations are correct for future arrivals.
Assists guests in resolving complaints.
Disseminates information to guests about the property and local area.
Maintains knowledge of property information & memorabilia.
Other duties as assigned
Environmental Working Conditions:
The work environment contains bright lights, loud noise, and stressful situations.
Target Salary:
Target Salary Range $15.50
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Qualifications

Experience
Must be able to work nights, weekends, holidays (preferred)
Excellent written and verbal communication skills (preferred)
High School graduate or equivalent (preferred)
Excellent customer service skills (preferred)
Occasionally lift and or move up to 30 pounds (preferred)
Occasionally required to stoop (preferred)
Required to sit for long periods of time (preferred)
Frequently required to use hands to handle, feel, and reach (preferred)
Regularly required to see, talk, hear, walk, sit, and stand (preferred)
Frequently required to lift up to a maximum of 30 pounds (preferred)

Skills
Detail Oriented (preferred)
Customer Service (preferred)
Communication (preferred)
Active Listening (preferred)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. 
For further information, please review the Know Your Rights notice from the Department of Labor.

At Bally’s Corporation, we are committed to promoting equal opportunities in employment and working conditions.

We believe passionately that employing a diverse workforce is central to our success. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on any status protected by the laws or regulations in the locations where we operate.