at Express Employment Professionals in Glen Carbon, Illinois, United States
Job Description
Customer Service Specialist
Location: Madison County, IL
Pay: $22/hr
Job Type: Full-Time, Evaluation Hire
We are currently seeking a friendly, professional, and customer-focused Customer Service Specialist to join our team in Madison County, IL. This role is perfect for someone who enjoys helping people, solving problems, and providing exceptional service in a fast-paced office environment.
Responsibilities
- Answer incoming calls and respond to customer inquiries
- Assist customers with questions, concerns, and account information
- Enter and maintain accurate customer records and data
- Process paperwork, forms, and related documentation
- Communicate professionally with customers via phone, email, and in person
- Resolve customer issues and escalate concerns when necessary
- Maintain a positive customer experience and build strong relationships
- Provide general administrative support to the office team
