Case Management Assistant

at ONE FAMILY ILLINOIS in Chicago, Illinois, United States

Job Description

The Role: 

The Case Management Assistant will provide administrative support to the foster care team and facilitate parent-child visitation, ensuring timely communication, documentation, and coordination of services for youth in care and their families. 

Responsibilities:

• Schedules meetings and visits with youth and family, communicating directly with involved parties.
• Obtains required reports and case documents from families and service providers.
• Receives and responds to routine requests for information and documents.
• Receives and responds to routine inquiries from youth and family and/or the public by telephone and/or correspondence regarding case information, services, and/or programs.
• Provides clerical assistance at child-family team meetings and hearings by taking notes, providing follow-up questions to case managers and the youth and family, and keeping track of documents.
• Maintain youth and family files and case information.
• Communicates with agency staff for the purposes of coordinating case information.
• Requires knowledge of typical child and adolescent development and an understanding of trauma exposure and traumatic stress signs and symptoms.
• Participate in agency meetings and training.
• Participate in the development and implementation of continuous quality improvement.
• Uses active and reflective listening skills and affirmations to demonstrate respect and empathy, avoiding negative and derogatory labels that foster disrespect.
• Understand that behaviors, responses, attitudes, and emotions are a collection of survival skills often developed in response to traumatic experiences.
• Maintain confidentiality of employees, volunteers, and program participants to provide a safe environment.
• Ability to work effectively with program participants and family members, employees and vendors in a culturally diverse environment to support healing and recovery.
• Keep up to date with changes in DCFS and One Family Illinois Policies, Rules and Procedures by attending training and reading written information provided by the agency.
• Attend and participate in supervision regularly.
• Other duties as assigned.