at First Bank Chicago in Northbrook, Illinois, United States
Job Description
his position reports to SVP/Managing Director, Private Banking
Basic Function
Responsible for relationship management and business development while providing solutions and services to new and existing Bank clients. Manage day-to-day transactions, coordinate complex client matters and exercise sound judgment regarding overdrafts, pricing and other client-related issues. Responsible for the direct management and growth of the Private Banking Group (PBG) portfolio, with a focus on retaining, expanding and deepening client relationships. Develops new business opportunities through internal partnerships, client referrals, centers of influence and networking activities.
Essential Duties
1. Client Development
- Proactively strengthens client relationships through the evaluation of client needs and provides guidance on how our banking solutions will help achieve client banking goals
- Expand existing client and household relationships by identifying opportunities to deepen deposit, lending, treasury management and other banking relationships
- Identify opportunities to both receive and provide referrals through partnerships with other areas of the Bank to support client needs and relationship growth
- Present and position the Bank’s suite of products and services to support client onboarding, retention and relationship growth
- Routinely connect with clients to proactively meet their needs and perform annual client reviews
- Maintain accurate CRM records and business development pipeline information
- Prepare client proposals and coordinate approval process, if needed
- Follow established guidelines on pricing and service offerings
- Represent the Bank at client, community, professional and networking events, including periodic events outside of regular banking hours, to strengthen relationships, enhance market presence and cultivate new business opportunities.
2. Client Service and Maintenance
- Front-end opening of new personal and business accounts
- Perform front-end maintenance on accounts including, but not limited to, name and address changes, account renewals, signer and beneficiary updates, etc.
- Front-end assistance with client transactional needs including, but not limited to, wires, internal transfers, ACHs, fee reimbursements, etc.
- Assist with clients’ consumer loan applications by gathering required information and preparing loan packages for underwriter
- Perform overdraft decisions
- Coordinate service fee adjustments, exception pricing requests and non-posts
- Address CIP due diligence exceptions related to account opening within 30 days
3. Perform additional duties such as
- Attend required meetings
- Handle periodic client issues outside of regular banking hours
- Work with other departments to deliver products to clients
- Participate in educational opportunities to advance advisory skills
- Maintain knowledge of all consumer and business banking product features and benefits. Participate in Bank sponsored CRA activities when available
Nonessential Duties
- Other duties as assigned
