at US Spice Mills, Inc. in Glendale Heights, Illinois, United States
Job Description
Job Summary
The Customer Service & Sales Support Associate is responsible for full account ownership, serving as the primary point of contact for customers from initial inquiry through final delivery. This role ensures maximum customer satisfaction by managing communications, contract oversight, order entry, and logistics coordination. Additionally, this position provides critical administrative support to the Director of Sales for strategic initiatives, including customer visits and annual volume reviews.
RequirementsEssential Functions & Responsibilities
- Account Management & Communication: Act as the dedicated owner for assigned accounts, responding to all inquiries via email and phone in a professional, timely manner.
- Order Entry & Data Integrity: Accurately enter customer orders, transaction details, and contact information into the ERP system.
- Logistics & Fulfillment Coordination: Schedule truck shipments, coordinate with the warehouse team for order picking, and verify that all shipping details match the sales order before finalizing.
- Documentation & Labeling: Generate and verify pallet tags, bills of lading, and packing slips. Ensure Certificates of Analysis (COA) are sent to customers with correct lot information.
- Sales Support: Assist the Director of Sales with preparing for customer visits, conducting annual volume reviews, and executing other sales-related initiatives.
- Inventory & Production Liaison: Coordinate with production to identify manufacturing needs and track inventory levels to determine product availability.
- Problem Resolution: Proactively identify and resolve customer complaints or logistics issues, troubleshooting through internal resources before escalation.
