INSURANCE AGENT REPRESENTATIVE

in Cook - Chicago, IL

Job Description

We are an established State Farm Insurance agency looking for a dependable, self-motivated Insurance Agency Representative who enjoys helping customers, solving problems, and identifying opportunities to better protect our clients.

This is not simply an order-taking position. We are looking for someone who can provide excellent customer service while having meaningful conversations with customers and recognizing opportunities to help with additional insurance needs.

What You’ll Do

You’ll assist existing and prospective customers with auto, home, renters, life, health, and business insurance needs. This includes policy changes, billing questions, coverage questions, quotes, follow-ups, and general customer service.

Just as importantly, we want someone who will:

• Listen carefully to customers.
• Ask relevant questions rather than simply completing the original request.
• Identify concerns, needs, and coverage opportunities.
• Find solutions using appropriate State Farm products and services.
• Recommend products based on the customer’s individual needs.
• Handle questions and objections professionally.
• Solve problems and follow through.
• Ask for the business when an appropriate opportunity is identified.
• Ask satisfied customers for referrals and Google reviews.
• Follow up with prospects and customers rather than waiting for the phone to ring.

What We’re Looking For

We’re looking for someone who is:

Friendly • Professional • Dependable • Coachable • Organized • Comfortable asking questions • Customer-focused • Motivated to grow

You should be comfortable communicating by phone, text, and email and documenting customer conversations accurately.

Insurance experience is helpful, but attitude, communication skills, willingness to learn, and the ability to build relationships are extremely important.

Compensation & Opportunity:  We offer a competitive base wage, providing dependable income, along with the opportunity to earn additional uncapped bonuses based on your own sales efforts and results.

Unlike a position where your earnings are limited to a based compensation, this role provides an opportunity to increase your total compensation by prospecting, identifying customer needs, generating business, and helping customers with additional products.

Your base pay provides stability. Your initiative and sales efforts provide the opportunity to earn more.

The Person Who Will Succeed Here

If your approach is simply to complete what a customer asks for and end every conversation with “Is there anything else I can do for you?”, this probably isn’t the right position.

If you naturally listen, ask questions, discover needs, solve problems, and ask for the business, we’d like to talk with you.

Listen → Ask → Discover → Solve → Ask for the Business

We are looking for someone who wants to become an important part of our agency—not simply answer the phone.