at Restaurant Depot
Job Description
Position Title: Front End Supervisor
Department: Sales
Supervisor: Branch Manager
FLSA: Non-exempt
Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers and U-Boat Retrieval.
Essential Functions:
+ Supervises, trains and evaluates cashiers, front-end loaders, checkers and U-boat retrieval.
+ Ensures friendly, efficient and professional customer service.
+ Ensures compliance with established sales and security policies and procedures.
+ Investigates and resolves customer complaints in a timely and professional manner.
+ Assists customers with product location and detailed information when needed.
+ Plan and prepare work schedules to include lunch and vacation.
+ Performs cashier “check-outs” and operates register, when needed.
+ Performs Supervisor functions of voids and returns, price adjustments, IOUs (F-6) vs. invoicing and cancels transactions.
+ Assists checkers in comparing customer receipts to items on cart to avoid losses.
+ Efficiently uses industry specific software to resolve customer inquiries, price checks, inventory queries and price discrepancies.
Other Responsibilities:
+ Performs other work-related duties as required and assigned.
Education, Experience and Skills Required:
+ Bachelor’s Degree, OR
+ High School Diploma of GED with at least 4 years experience in customer service or related field, OR
+ Any appropriate combination of education and experience.
+ Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures.
+ Ability to effectively present information and respond to questions from managers, clients, and general public
+ Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume.
+ Effective oral and written communication skills.
+ High level of interpersonal skills to handle sensitive situations.
+ Commitment to company values and strong customer orientation.
+ Computer Literacy
Physical Requirements:
+ Lift/Carry Abilities (measured for maximum or average load)
+ Lift – 50 lbs
+ Carry strength (50’ or less) – 50 lbs
+ Frequent lift/carry (> 12x/hour) – 50 lbs
+ Constant lift/carry (> 30x/hr) – 20 lbs
+ Physical Aptitudes (rated based on level of skill involved)
+ Agility/dynamic balance 80-119%
+ Finger dexterity – 80-100%
+ Manual dexterity – 80 – 100%
+ Posture Tolerance (rated based on frequency or time involved)
+ Stand/walk – constantly
+ Reach above shoulder level – occasionally
+ Twist/turn head – occasionally
+ Bend over/stoop – occasionally
+ Climb steps/ladder – occasionally
+ Kneel/squat – occasionally
Work Environment:
+ For the most part the ambient will be room temperature, due to proximity of work-station to the exit doors, room temperature may change according to the season and the level of activity at the store.
Acknowledgement:
I fully understand the responsibilities and qualifications required for this job. Furthermore, I find that I am capable of performing the required functions.
From $17.75 – $18.34 an hour
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