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• 20 years’ experience as a Medical Assistant working in a physician’s office
• Maintain accurate and timely patient records
• Effectively work with physician, staff, patient and family members in a professional manner; while maintaining confidentiality in acc...

Client Reporting  |  Troubleshooting  |  Training Development & Facilitation  |  Coaching/Mentoring  |  Call Center Scheduling

Escalated Calls  |  Project Coordination  |  Quality Assurance Metrics  |  Service Level Agreements

Client Relationships Management  |  Pharmaceuti...

• 13 years’ experience in customer service, administrative and graphic design
• Willing to take on additional responsibilities and challenges
• Works effectively as a team member

• Major strengths are strong work ethic, detail oriented, problem solving and interpersonal skills
• 24+ years' responsible experience in Mortgage Operations
• Expert analytical skills, critical thinker, quickly understand business issues and able to develop detailed solut...